Demand an ironclad guarantee on the quality of cleaning
Let’s not kid ourselves about whose responsibility it is to do a good job of the cleaning.
To state the obvious, it’s the responsibility of your cleaning contracts brisbane company.
When a customer complains about the cleaning, there are many ways available to do the WRONG thing for the cleaning company… and only one way to do it right, of course.
The right way for the cleaning contracts brisbane company is to correct the mistake, to do it politely and expediently… and perhaps even apologise for making it… and then find the cause of the mistake in their own organisation and do something to ensure it won’t keep recurring.
That would make sense, wouldn’t it?
Yet many choose the wrong way.
The wrong attitude toward the customer
It’s unfortunate that within the cleaning industry there are many cleaning companies who consider their customers as opposition when it comes to fulfilling the customer’s wishes.
Nowhere is this more evident than in how some cleaning companies react to complaints.
These include such things as…