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You’ve probably noticed that no other brisbane commercial cleaning company within this region offers a cleaning service similar to ours and they certainly don’t give their customers an ironclad guarantee such as ours.
We’ve wanted to give you the full power of deciding whether or not a complaint is a valid one. Your word is taken for face value and accepted without ANY arguments.
We won’t try to persuade you to reconsider the validity of the complaint and we will not dispute it in any way.
Thus, you have an absolute power of decision over us when it comes to complaints.
But as you know, with power comes responsibility.
I’m sure you realise that your decisions influence the livelihood of many people within our cleaning company.
If your decisions are just and correct in the main, then you are strengthening the cooperation between our companies and thus influencing the success of our group members greatly.
The better we become at producing high-quality cleaning work, the better our brisbane commercial cleaning company will succeed and the more work and experience available to our employees.
The reason why we give you this absolute power is because we want to take responsibility for the cleaning industry as a whole.
The way things are on today, not many customers TRUST their cleaning company at all because complaints are handled so badly.
We give you the power because we want to show you can trust us from the onset.
But by the same token, you must help us to trust your judgment and you can do that by carefully considering each complaint before issuing it.
